Online login banking bank of America VIDEO
Login online banking help Bank of America
If you are experiencing issues logging in to your Online Banking account, please review these troubleshooting guidelines.Login online banking help Bank of America
Member Verification Errors If you receive a member verification error while logging in to Online Banking, there is either a problem with the member number or password. Member Number: if you do not know your member number, please refer to your monthly statement or contact us for further assistance at 503.228.7077 or 800.527.3932 (M-F 7:00 am - 7:00 pm; Sat 9:00 am - 1:00 pm).
Password: if you have forgotten your password, please use the Forgot Password feature on our home page. If you know your member number and password are correct, the next step is to delete the cookies and temporary internet files from your browser. For instructions, see Browser Tips (shown below).
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OnPoint Enhanced Security For your protection Enhanced Security is required on all Online Banking accounts. Challenge question: When logging in to Online Banking, please click the "CONTINUE" button on the web page instead of hitting the enter key to submit your MFA answer. If you have forgotten your challenge question answer please contact us for further assistance at 503.228.7077 or 800.527.3932 (M-F 7:00 am - 7:00 pm; Sat 9:00 am - 1:00 pm).
Browser Tips To determine what browser and version you are using follow these simple instructions.
Open your browser. At the top, click on HELP or on a Macintosh select the browser name in the menu bar. Select the "About BROWSER NAME” where the BROWSER NAME is, for example, FIREFOX or INTERNET EXPLORER. This will display the version of the browser you are using. Click on OK or the Close button to exit.
Browser Errors If your browser returns an error while logging in to Online Banking, check to ensure that www.onpointcu.com has been added to your browser as a trusted site. If you are unsure how to do this, or you continue to experience issues, please contact us for further assistance at 503.228.7077 or 800.527.3932 (M-F 7:00 am - 7:00 pm; Sat 9:00 am - 1:00 pm).
Browser Types There are many different types of browsers that are available on both Windows and Macintosh operating systems. If you are using a browser type that is not covered in this guide please contact us for further assistance at 503.228.7077 or 800.527.3932 (M-F 7:00 am - 7:00 pm; Sat 9:00 am - 1:00 pm).
Temporary Internet Files
These are a collection of the most recent Web pages and files downloaded from the Web. The files are stored in a folder that acts as a cache so that subsequent requests are retrieved from the local hard disk. When the user requests the same page again, a request is sent to the Web site for the date of the file. If the date is newer than the one stored locally, the page is downloaded. If it is the same, the page is read locally. These files should be deleted when there is an issue connecting to a website to make sure that the browser is not using the locally stored information instead of downloading current information from the website in question. https://www.onpointcu.com/online_banking_login_help.html
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